Chat Guidelines

• 1. Stay Safe from Frauds and Phishing:

  • Verify URLs / Links Before Clicking: Be cautious with URLs / links shared in chat. Fraudsters may share malicious links to steal your banking or personal information. Always verify the authenticity of links before clicking.
  • Phishing Awareness: Be aware of phishing attempts. Scammers may attempt to deceive you by sending messages that appear to be from Clankart, requesting verification of your account or asking for sensitive information or opening some links. If you receive such message asking for your personal details or directing you to a spoof website mimicking Clankart, do not respond or provide any information; report them to us.
    
    Clankart will NEVER ask you to verify your account by providing your bank details, ask for money, or other sensitive information through chat, email, or any other method.
    Stay alert and protect yourself from scams.
  • Avoid Sharing Personal Information: Never share sensitive information like bank details, passwords, or personal identification numbers. Clankart will never ask for such information through chat, email, or any other method.
  • Report Suspicious Activity: If you receive messages that seem suspicious or too good to be true, report them to us immediately at support@clankart.com.

• 2. Be Respectful:

  • Polite Communication: Always communicate politely and respectfully. Abusive language, harassment, and hate speech are not tolerated.
  • Respect Privacy: Respect the privacy of other users. Do not share their personal information without consent.
  • Avoid Spam: Do not send repetitive, unsolicited messages. Spamming disrupts the chat experience for everyone.
  • Constructive Feedback: If you have feedback or a complaint, provide it constructively and through appropriate channels.

• 3. Blocking and Reporting Users:

  • Blocking Users: If you wish to stop receiving messages from a particular user, you can block them. To do so, click the 'Block' button at the top of the chat panel.
  • Reporting Misconduct: If a user violates our guidelines, report their behavior to us. We take all reports seriously and will take appropriate action.

• 4. Best Practices for Safe Chatting:

  • Use Built-in Chat Features: Utilize Clankart's built-in chat features to ensure secure communication. Avoid using external messaging apps for transactions.
  • Stay Informed: Stay informed about common online scams and how to avoid them. Knowledge is your best defense against fraud.

• 5. Our Commitment:

  • Warnings: For any message containing a link, we show a red colour warning message in every chat window:
  • Protecting Your Data: Clankart is committed to protecting your data and privacy.
  • Prompt Action: We act promptly on reports of suspicious activity and take necessary actions to protect our users.
  • Continuous Improvement: We continuously improve our security features and guidelines to provide a safe and enjoyable experience for our users.

If you have any questions or need assistance, please contact our support team at support@clankart.com. We are here to help and ensure your safety on Clankart.

Thank you for being a part of the Clankart community. By following these guidelines, you contribute to a safer and more respectful environment for everyone.